West Virginia Finance

Aug 24 2017

Call Center Representative Salary #call #center #script #software


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Call Center Representative Salary

This chart shows the most popular skills for this job and what effect each skill has on pay.

Survey takers working as Call Center Representatives report using a large range of professional skills. Most notably, skills in Customer Relationship Management, Customer Service Metrics, Insurance, and Inside Sales are correlated to pay that is above average, with boosts in pay of 7 percent. Those familiar with Customer Service also tend to know Customer Relations. Most people skilled in Phone Support are similarly competent in Call Center and Customer Relations.

Pay by Experience Level for Call Center Representative

Pay by Experience for a Call Center Representative has a positive trend. An entry-level Call Center Representative with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 1,094 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $30,000 based on 347 salaries. An experienced Call Center Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $31,000 based on 246 salaries. A Call Center Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $31,000 based on 55 salaries.

Pay Difference by Location

Surpassing the national average by 17 percent, Call Center Representatives in Washington receive some of the highest pay in the country. Call Center Representatives will also find cushy salaries in Minneapolis (+16 percent), New York (+12 percent), Sacramento (+10 percent), and Chicago (+10 percent). The lowest-paying market is Rochester, which sits 13 percent below the national average. A couple other locations with smaller-than-average paychecks include Orlando (10 percent lower) and San Antonio (5 percent lower).

Call Center Representative Reviews

Q: What is it like working as a Call Center Representative?

Call Center Representative in Jackson:

I love it. Perfect for a growing family.

Pros: No micro management. Team meetings all the time to fill you in on everything you need to know or do.

Cons: Lol just some headaches somedays. Phone ringing.

Call Center Representative in Grand Rapids:

Pros: I like connecting with people every day and helping them and making their day just a little bit better.

Cons: The stress is a big dislike, but it comes with customer service.

Call Center Representative in Roswell:

Pros: Helping the nice people.

Cons: Angry, hateful customers who blame me for something I have no control over.


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